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Leveraging Social Business & Gamification to achieve Organizational Flow
Between Arousal and Control lies Flow. We could probably stop there (but don’t – read on). Think on that for just a minute. Lots of Mindsparks emerge quickly for me. Between arousal and control lies...
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Creating Measurable Business Value through Social Collaboration
This post is on behalf of the CIO Collaboration Network and Avaya Well, it’s only taken us 3,000 years, but we’re finally getting back together. You may be familiar with this story from Genesis. But...
View ArticleSeizing Opportunity in a Hyper-Dynamic Environment
This post is on behalf of the CIO Collaboration Network and Avaya Did you know that in the past 3 years, we’ve seen: Encyclopedia Brittanica go out of print after 244 years Newspaper Ad Revenue...
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And then there was One
And then there was one. From a competitive standpoint, this phrase conjures up images of one champion left among the many fallen. One champion bold enough, strong enough, and resilient enough to...
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Rapid digital innovation fueling vast complexity and opportunity for customer...
I was recently invited to keynote a series of executive events hosted by NICE Systems. For those unaware, NICE serves over 25,000 organizations in the enterprise and security sectors, representing a...
View ArticleA year in review: Top 12 Posts of 2012
Happy New Year! Thanks for taking the time to visit, read, comment on, and share some of my thoughts from the last year. 2012 was a great year and I look forward to building on it 2013. Below are the...
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Enterprise Software Chronicles: A synthesis of the rapidly evolving customer...
Over the past several weeks, I’ve had the privilege to have hundreds of conversations with technology vendor executives, resellers and system integrators, consultants and companies of all sizes...
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Ascending towards the Social Business Summit
There’s the Social Media Summit and the the Social Business Summit, the Social TV Summit, , and the Social Good Summit, but I’d like to present a different view on the Social Business Summit. Brian...
View ArticleSocial CRM is dead.
In early 2010, Bob Thompson, CEO of Customer Think asked the question “Can you do “Social CRM” without Social Media/Networks?” I declared then (and prior) that Social CRM would soon go away and just...
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Lithium bets big and acquires Klout: Published deal size in question
When Kara Swisher broke the story last month, it seemed implausible, and perhaps even ridiculous to many at first. I theorized shortly thereafter why it might make sense for Lithium Technologies,...
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